Motionbox is fast, easy, unlimited video sharing and storage.

Motionbox Help

If you don’t find the answers to your questions in our Help section, please contact us. Support is available 7 days a week.

About Motionbox

What is Motionbox?
How do you join Motionbox?
What do you need to use Motionbox?

Membership

Basic Membership
Premium Membership

Canceling your Membership
Affiliate Opportunities

Playing Videos

The SD (Standard-Def) Player
The HD Player
Setting your Default Player

The Filmstrip Player
Trouble with Playback
HD 101: A Primer

Uploading Videos

Uploading videos to Motionbox
Compression settings for uploading
Uploading problems
Video upload limits
Accepted File types

Videos you’re allowed to upload
Uploading by mobile phone or email
Uploading from a DVD
Getting videos from your camera to your computer

Processing Videos

Troubleshooting processing problems
What is video encoding (processing)?

Managing Videos

Embedding private and protected videos
Privacy and permissions settings
Open access, private and protected

Editing video details (title, description)
Folders
Reordering videos

Mixing (editing) Videos

Mixer Basics
Editing videos
Reordering videos in your mix

Previewing your mix
Saving your work for later
Saving as a new video

Downloading Videos

Downloading your videos
Letting others download your videos

Playing downloaded videos on your computer

Sharing Videos

Share as an email
Share as an E-card

Sharing a section of a video
Sharing “protected” videos

Embedding Videos

How to embed a video
Embedding private and protected videos

Flipbooks (Motionbooks)

About Flipbooks
Making a Flipbook
Processing and shipping times

How to make a great Flipbook
Bulk orders
Problems with your order

DVDs

Building and ordering your dvd
Processing and shipping

DVD Specs
Giving DVDs as gifts

Search Motionbox Help

We now offer Live Support Chat! Our live chat hours are: Mon-Thurs 11am - 3pm EDT. Outside of these hours, please contact us via email.

Motionbox discussion and support at GetSatisfaction.com

GetSatisfaction is an open forum for you to post your Motionbox issues, questions, or suggestions and get involved in the talk!

HD and Motionbox

HD 101: A Primer
HD FAQ

Motionbox General FAQ

Why is Motionbox Different?
What video formats can I upload?
Help! My video won’t upload…
My video won’t “process…”
Premium vs Basic Membership
How do I download my video?
I shared videos but others can’t view them…
Adding music or photos…

Motionbox How-To

Motionbox Blog
“Ask Eric” Tutorial Videos
Uploading Tips
Compressing your videos for upload